30-Day Money-Back Guarantee: Oltacloud offers a 30-day money-back guarantee on eligible hosting services. If you are not satisfied with our hosting services, you may request a refund within 30 days of your initial purchase date. Refunds are only applicable to first-time purchases of eligible hosting plans.

Non-Refundable Services: The following services are generally non-refundable; Domain name registrations and renewals, Domain transfer fees, SSL certificates (once issued), Third-party software licenses, Add-on services already provisioned or activated, Any service marked as non-refundable at checkout, Once these services are processed, they cannot be reversed or refunded.

Refund Eligibility Conditions: To qualify for a refund; The request must be made within 30 days of purchase, The account must not be involved in abuse, fraud, or policy violations, The service must be active and in good standing at the time of request, Refunds may be declined if there is evidence of misuse or violation of our Terms of Service.

Payment Processing Fees: Any payment processing fees charged by third-party payment providers may be non-refundable and deducted from the total refund amount.

Refund Method: Approved refunds will be returned to the original payment method used during purchase. Processing times may vary depending on your bank or payment provider.

Account Termination After Refund: Once a refund is issued, the associated hosting service will be terminated immediately. This includes; Website files, Databases, Emails (if applicable), Configurations and backups (if not separately retained), Clients are responsible for backing up their data before requesting a refund.

Chargebacks & Disputes: Initiating a chargeback without first contacting support may result in; Immediate suspension of services, Permanent account termination, Restriction from future purchases, We encourage clients to contact us directly to resolve any billing concerns.

Abuse of Refund Policy: Oltacloud reserves the right to deny refund requests in cases of suspected abuse, including repeated refund claims or misuse of services.

Changes to This Policy: We may update this Refund Policy at any time. Any changes will be posted on this page with an updated revision date.

Contact Us: If you have any questions about this Refund Policy, you can contact us via our support page; www.oltacloud.com/contact